Paul S. Clare
Fountain
Hills, Arizona
OBJECTIVE To obtain a position that best fits my Business
Analysis and Project Management skills, while growing with an organization dedicated
to continuous improvement
EXPERIENCE
2014 – 2016 Arizona Game and Fish Dept., Business Analyst, (Experis Consultant)
Phoenix, AZ
·
Acted as liaison between IS and various
Department resources on multiple projects
·
Gathered and documented requirements
for all IT initiatives including new Web Portal, Game Data Management System, Informix
Legacy migration and BASF reservations
·
Created system maps for all systems
throughout Department for IT roadmap purposes
2013 – 2014 American
Express, Business Analyst, (Experis Consultant) Phoenix, AZ
·
Coordinated with Project Manager for
“Blue Work” office hoteling initiative in Phoenix
·
Mapped Contractor Onboarding and other functions
for process improvement
·
Analyzed Corporate Purchasing Accounts
of US West facilities for appropriate usage
2012 American Express, Business Analyst,
(Experis Consultant) Phoenix, AZ
·
Process mapped job functions for Global
Credit Authorization Special Handling group
·
Created Visio and online intranet
documentation for Systems Engineering Team
·
Analyzed Fraud calls to ensure call
handling falls within proscribed measurements
2011 – 2012 DaVita, Clinical Healthcare Business
Analyst, (Brooksource Consultant) Phoenix, AZ
·
Compiled Value Based Measurements
through nationwide observations of Clinical Assessments on Legacy and
Replacement Dialysis Rounding / Assessment platforms
·
Evaluated Mobile Workstation Pilot
program including Best Demonstrated Practices
·
Developed Corporate Methodology for
Observations including training fellow analysts
2011 American Express, Financial Business
Analyst, (Experis Consultant) Phoenix, AZ
·
Transcribed inbound calls for various
Call Centers and departments in the American Express OPEN organization as part
of an organization wide quality improvement effort
·
Ensured Call Centers followed Risk
Management policies related to procedures
·
Analyzed calls for best practices
related to Call Center consolidations within the US
2010 – Present WebSituation, Internet Coach /
Social Media Consultant, Fountain Hills, AZ
·
Instructing individuals on proper
Social Media usage and vital Privacy issues
·
Working with small businesses on
establishing a strong Social Media presence
·
Specializing in Facebook, Twitter,
Yelp, Location Based Services and Review Sites
2009 CIGNA Medical Group, Business
Analyst (TEK Systems Consultant),
Phoenix, AZ
·
Analyzed all Interfaces into and out of
CMG’s Allscripts Electronic Health Record
·
Documented all monitoring processes and
error resolutions for interfaces
·
Created System Flow diagrams for
Imaging, Scheduling, Dictation, Billing, Laboratory, Medicare/Medicaid,
Immunization, Controlled Drug and Pharmacy systems
2006 – 2009 Wells Fargo, E-Business
Consultant, (1st year as Ciber
Consultant), Tempe, AZ
·
Senior Analyst for the Wholesale ECS
Receivables Manager product
·
Created Sizings, Functional System, Use
Case and Design Specification documents
·
Implemented new DeskTop Deposit,
Merchant Services and Healthcare products
2005 – 2006 Bechtel
Corporation, EDI Analyst, (Fountain
Group Consultant), Glendale, AZ
·
Supported Production EDI with priority
on customer satisfaction and data integrity
·
Updated documentation for EDI Mapping,
Use Case Workflows and Processes
·
Maintained and updated Unix scripts;
Prepared for spEDI*tran to eVision conversion
2005 GoDaddy
Software, New Customer Orientation Specialist, Scottsdale, AZ
·
Founding member of group establishing
communications with all new customers
·
Responsible for new account management.
development, and implementation
·
Expertise in Domains, Hosting, SEO,
SSL, E-Commerce, and other services
1998 – Present Paul Clare Web
Design, Web and Graphic Designer, Fountain Hills, AZ
·
Freelance web site design,
implementation, security and maintenance
·
Creating dynamic logos, marketing
materials, online Acrobat brochures and forms
·
Successful E-Commerce sites for Web
Hosting services and Action Figure sales
2003 OneNeck IT Services, EDI Consultant,
Scottsdale, AZ
·
Gathered EDI requirements; performed
gap analysis’, created / followed test plans
·
Utilized Inovis Workbench to create
maps in ANSI, EDIFACT and other standards
·
Administered daily EDI tasks / errors
in Inovis TLE 5.2, BAAN IV ERP, CLEO
2000 – 2002 UPS Supply
Chain Solutions, EDI Coordinator, Service Parts Logistics,
Scottsdale, AZ
·
Project management of customer
implementations and upgrades through life cycle
·
Performed requirements gathering, gap
analysis, and created use case workflows
·
Implemented Invoicing totaling
$800K/week; EDI orders increased from 25% to 80%
1999 GeoLogistics Americas, EDI Application Development Analyst, IT, Marietta GA
·
Created and
implemented first EDIFACT maps deployed in the GeoLogistics system
·
Monitored and
corrected EDI errors between EDI translator and back end processor
·
Initiated and
performed switch of EDI traffic from one major VAN to another
1997 – 1999 Colgate –
Palmolive, EDI Business Analyst, US ISD, Smyrna GA
·
Responsible for establishing,
maintaining and upgrading over 400 trading partners
·
Coordinated 30+ transactions in all
ANSI X12 versions; Y2K ANSI 4010 conversion
·
Established successful program
initiating EDI with all non-EDI transportation vendors
1996 – 1997 Harbinger
Corporation (now Inovis), Team Leader, EDI Support
Center, Atlanta GA
·
Supervised 20 CSA’s and coordinated
training of new analysts during initial 6 months
·
Analyzed quality via creation and
maintenance of databases and reports utilizing SQL
1995 – 1996 Customer Support Analyst, EDI Customer
Support Center, Atlanta GA
·
Supported EDI PC software, VAN, and ISP
/ Web Hosting Services via 800 number
·
Developed / instructed EDI X12 training
for Customer Support and internal teams
1992 – 1995 MCI International, Supervisor II, Customer
Service Center, Piscataway NJ
·
Responded to outages on a 24x7 basis as
a founding member of Crisis Task Force
·
Developed and maintained documents and
workflows for ISO9001 Compliance
1990 – 1992 Customer Service Representative, Customer
Service Center, Piscataway NJ
·
Responded to International Private
Line, Telex and Email customer calls
·
Obtained highest center ratings based
on % of troubles resolved on initial call
SOFTWARE / SYSTEMS
·
Microsoft Visio, Sharepoint, Project,
Access, Excel, Word, Outlook, JIRA, Powerpoint
·
Crystal Reports, SQL,
HTML, CGI, Perl, Unix, AS/400, Informix
EDUCATION
1985 – 1990 Glassboro
State College (now Rowan University of
NJ), Glassboro NJ
Business
Administration, Human Resource Management
References
available upon request
